Frequently Asked Questions
Everything you need to know about shopping with Midnight Hour.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that final sale items and intimate apparel are not eligible for return.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my package after it ships?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.
Do you restock items that are sold out?
Many of our core pieces are restocked monthly. We recommend signing up for 'Back in Stock' notifications on the specific product page to be alerted as soon as your size is available.